Because We Care
At Queen City Disc Golf, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.
Our Shipping Policy
How We Do It
Queen City Disc Golf will ship orders within 24 hours from the purchase date. We use standard shipping unless otherwise noted. Customers are responsible for shipping expenses unless explicitly stated otherwise. Queen City Disc Golf is not responsible for items that are lost, stolen, or damaged in the shipping and delivery process. If you have any further questions please feel free to reach out.
Our Return Policy
The Small Print
Queen City Disc Golf will except full returns 14 days after purchase on all new products. Used products are sold as is and may be returned for store credit on a case by case basis. Queen City Disc Golf may offer partial refund or store credit in certain circumstances. If the item was shipped it is the customer's responsibility to pay for any shipping costs to return the product. Queen City Disc Golf may reimburse these costs after the items are received and proper documentation is submitted. Queen City Disc Golf is not responsible for lost, stolen, or damaged products. Queen City Disc Golf is not responsible for injury, death, property damage from the use of sold products. Queen City Disc Golf reserves the right to refuse any return.
Warranty at Queen City Disc Golf
About Our Policy
Queen City Disc Golf does not provide a warranty on any product it sells. All products are subject to the return policy as stated above. Some items may fall under a manufacturer's warranty and it is the customer's responsibility to contact the manufacturer. In the case a manufacturer's warranty does exist, Queen City Disc Golf will not serve as a fulfillment agent for the manufacturer's warranty.
All About Information Security
Queen City Disc Golf will not disclose personal information to third party entities. Queen City Disc Golf may use data collected through purchases, advertisements, or voluntarily submissions for analysis in normal business operations.